Policy

Politique de remboursement

Effective date: June 9, 2026

We are committed to delivering high-quality AI-generated professional headshots. Refunds are granted only under the specific conditions below.

Eligibility for refunds

Paid but not initiated

  • You paid but have not uploaded photos to start the photoshoot.

Paid, no downloads, and guidelines followed

  • You uploaded photos that meet our guidelines.
  • You have not downloaded any headshots.
  • You request a refund within 7 days of your headshots being ready.

Paid and downloaded

  • Like a studio photoshoot, a few headshots will be outstanding, but not all will be perfect.
  • If we cannot deliver even a few great headshots, your photos must meet our guidelines, you must not have downloaded any headshots, and you must request a refund within 7 days of your headshots being ready.

Complimentary edits

If your headshots do not meet expectations and you followed the upload guidelines, we may offer complimentary edits or create a new set of headshots. Refunds are issued only if we are still unable to generate a few good headshots after this additional attempt.

Non-refundable cases

  • You downloaded headshots that meet the expected standard.
  • Dissatisfaction comes from personal preference rather than a technical or quality issue.
  • You did not follow the photo upload guidelines.

Request a refund

Email help@impressly.ai with a brief explanation of the issue. Our team will review your request and respond within 1-3 business days.

The photos you upload are the most important ingredient in creating great headshots. We provide clear guidance during upload, but it is your responsibility to follow those guidelines carefully.

We are determined to get you a great set of headshots. If we cannot meet this standard even after complimentary edits, we will refund your payment in accordance with this policy.

    Politique de remboursement | Impressly | Impressly